Our client is looking for polite and outgoing Customer Service Representatives to join their prestigious team in Bristol
You will be required to provide an efficient, professional, friendly and high quality standard of service; focusing on dealing with enquiries from current policyholders in the contact centre, pro-actively seeking and acting upon opportunities to promote additional services, cross-sell products and retain customers so that their requirements are fully satisfied and to contribute personally to the growth of the business.
Ideal applicants must have strong customer service background with great verbal and written communication skills.
Previous knowledge of working within Financial Service and / or Insurance would be highly desirable
The skills
· Proven ability to personally deliver constantly high standards of quality in a customer service delivery environment
· Demonstrable talent for building a rapport with customers to quickly understand their needs and identify appropriate products and services to promote and sell to them
· Plenty of confidence and the personality to make a positive impact on customers by telephone
· Enjoyment and experience of working to quality, volume and conversion targets and achieving these
· Ability to learn and retain product and procedural information on an ongoing basis
· Ability to navigate around computer applications effectively, preferably around Microsoft Windows
· Accurate and proficient typing skills
What's more, we offer fantastic benefits (Competitive salary and rewards, Generous holiday entitlement, Annual salary reviews and bonus Plus much more)
Hours: Between 8am-10pm Monday to Friday on a rota basis including
1 in 3 Saturdays and 1 in 7 Sundays 8am - 5pm
Salary: Up to £15,536 DOE
APPLY NOW! - Call Rebecca @ SOS recruitment TODAY for more details on 01202 292888 Option 1, email your CV to rebeccajames@sosrecruitment.co.uk
